Refund policy
Return & Refund Policy
Effective Date: July 28, 2026
At Naevona, we take pride in creating high-quality handcrafted body care products. Because of the nature of our products, all sales are final. We do not accept returns or exchanges.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To be eligible for a replacement or refund, you must provide:
Your order number.
A description of the issue.
Clear photos of the damaged product and its original packaging. These photos are required as proof of damage.
Requests submitted without sufficient proof of damage may not be approved.
Refund Eligibility
Once we review your claim, we will determine whether you qualify for a refund or replacement. Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Non-Refundable Items
We do not offer refunds or replacements for:
Products that have been used or damaged after delivery.
Allergic reactions or skin sensitivities. We recommend performing a patch test before using any product.
Orders with an incorrect shipping address provided by the customer.
Delays caused by the shipping carrier after your package has been shipped.
Contact Us
If you need assistance with your order, please contact us through our website or by email. We are committed to providing excellent customer service and will work with you to resolve any qualifying issues promptly.