Shipping policy

Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Naevona. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and holidays).

During new product launches, sales, or holiday seasons, processing times may be slightly longer.

You will receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping method, and destination.

Delivery Times

Estimated delivery times begin after your order has been processed:

Standard Shipping: 3–7 business days

Expedited Shipping (if available): 1–3 business days

Delivery times are estimates and are not guaranteed.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. Naevona is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

 

Lost, Delayed, or Damaged Packages

Once an order has been given to the shipping carrier, delivery is the carrier's responsibility.

If your package is lost, delayed, or arrives damaged, please contact both the shipping carrier and us as soon as possible so we can assist you with the claims process.

International Shipping

At this time, Naevona ships only within the United States unless otherwise stated on our website.

 

Order Issues

If you have any questions about your shipment or experience any issues with your order, please contact us through our website or by email. We are happy to help.

Thank you for choosing Naevona. We appreciate your business and look forward to serving you!